Workgroup Management made Easy With AltiSupervisor
Supervisors can set up tabs to manage distinct statistics on multiple Workgroups. AltiSupervisor includes a call-monitoring feature. Workgroup supervisors can simply click on an extension to listen in on an agent conversation, click again to join the call for support to training. Select the History Button to view a chronology of incoming and outgoing workgroup calls by agent. This information includes caller ID, the time the call was placed and the duration of each call as well as detailed information on account codes and routing.

There are four major real time views for Workgroup management:
Agent States - gives supervisors the ability to view real time status of any workgroup or extension. One click silent monitor and barge in capability.
Agent Statistics - includes custom views of all agent calls and workgroup performance statistics.
Group Statistics - real time status and performance of workgroup.
Queue - real time Queue status and QOS rating for the call queue.